General Terms & Conditions

1. CONTRACTUAL CONDITIONS

• Free airport service. Pick up your vehicle directly from the fifth floor of the Airport´s carpark without transfers or waiting.
• Car category guaranteed:

When making your booking you should choose the category of the car you want to hire, and we will provide you with one of the models in the category required and confirmed. In the event that there are no vehicles available in the category you have booked, NEED A CAR ROSSLIND will provide you with a model that is similar or from a higher category at no extra cost.

It is important to take into account that the images on our website are illustrative.

• Customers wishing to rent a car must be over 21 years old, and have had a driver´s license for at least 2 years
• Under no circumstances may you take your rental vehicle off Mallorca or ship it using any type of maritime transport.
• You must present a valid driving license and identity document/passport when picking up your car.
• Privacy and data security guarantee. ROSSLIND respects the privacy of its customers and for this reason does not sell or disclose confidential information to third parties.
• Payments in cash are accepted, however, there are some exceptions.
• All prices include VAT.

1. INSURANCE POLICY

All prices include an all-risks insurance policy. However, this policy does not cover damage to windows, the windscreen, wheels (tyres and hubcaps) , wing mirrors , alcohol excess, use of phone and use of drugs. In that case there will be a charge up to  800€ when there is car damage.

NEED A CAR  offers you  for Cat:A,B,C,C1,D,D1, when signing the rental agreement,  ROSSLIND RELAX an  additional insurance cover (not obligatory). It covers the following:

*In case of puncture, the customer must change the tire.If you require assistance, the mileage will be charged.

NEED A CAR ROSSLIND does not require customers to pay a deposit or take out car hire excess insurance, except in the case of category BB,CC,E,E1,F,G,H,I. They can eliminate the excess with the insurance  ROSSLIND GOLD, which also includes the ROSSLIND RELAX insurance.

For rentals more than 28days the ROSSLIND GOLD or RELAX is requiered.

• At no time are the following included:
• Damage to the vehicle or personal injury to third parties due to negligent driving, driving under the effect of alcohol or drugs, and/or dangerous driving.
• Damage caused by driving over roads in bad condition.
• Filling the car up with the wrong fuel.
• Key loss or damage.
• Damage to the car locks or interior of the vehicle.
• Damage to the underside of the car.
• Damage caused by incorrect clutch use.
• Damage, loss or theft of the vehicle´s accessories (such as the antenna, jack, windscreen wipers, petrol cap, boot tray, triangles, GPS, jackets, child car seats etc.) or of your personal belongings.
• Rosslind does not accept any responsibility for any possessions that you may leave behind in the vehicle.
• Leaving lights or radio on

If you decide not to take out the optional ROSSLIND RELAX OR ROSSLIND GOLD insurance, you will not be entitled to a replacement rental vehicle in the event that the car you are driving becomes unusable due to an accident where you are at fault, nor will you be entitled to a refund. If the driver is less than 25 years there will be an excess of 300€ en case of a accident or bad use of the car.

The customer will pay the costs of any damage which is not covered by the insurance policy and is due to irresponsible, dangerous and/or negligent driving.

In order for the insurance cover to be valid customers must comply with all the conditions given in the car rental agreement. This includes the condition that in the event of an accident a customer must present the accident statement or police accident report within a maximum of 48 hours, starting from when the incident occurred.

We do not charge for fuel. We deliver the vehicle with a certain amount of fuel and the tenant must return it the same. 

If you are unable to fill up the tank and return the vehicle to us with less petrol than you started with, you should inform the company representative before leaving the airport, and pay the amount owing.

List of fuel prices

1. MILEAGE AND OTHER FEES:

• Unlimited mileage.
• Fine management fee: € 40 for each fine. This does not include payment of the fines.
• Excessively dirty returned car: 50 €
• Loss or damage to GPS: 120 €
• Extra drver : 4€/day with  a maximum of 28€
• Loss or damage to child seats: 80 €
• Returning the vehicle to the wrong location (60 €), or abandoning it (120 €).
• Breakdown assistance that is not covered: 0.50 € / km
• Tow truck:

- 0 – 25 km: 80 €

- 26 – 50 km: 110 €

- 51 – 100 km: 180 €

- 101–150km: 240€

1. OFFICE HOURS

• Airport:

We accept bookings 24/7, 365 days of the year. If you book between 10:00 p.m. and 6:00 a.m. you will need to give us a valid telephone number so that we can confirm the booking, and pay in advance with a credit card.

PICKING UP AND DROPPING OFF YOUR CAR

Airport:

• Instructions for picking up your rental vehicle

The car has to be picked on the Floor 5 AA floor of the airport carpark.

You can pay the airport parking fee at the automatic pay machines in the carpark, either in cash or by credit card. The maximum amount you will have to pay for the airport parking is 6 euros.

How to find us?

To get to the carpark leave the Arrivals Terminal through the exit.  When you reach the carpark go up to the 5th floorAA

• Instructions for returning your rental vehicle

Please, return the car to the 5th floor AA of the airport carpark, same as from at the start of the rental period. Leave the keys and the ticket in the car boot and close it. Please do not worry about this, as our agents will take the car in a short period of time.

Make sure you do not leave any of your personal belongings in the car. NEED A CAR ROSSLIND accepts no responsibility for any possessions you may leave behind.

IMPORTANT!

In order to reach the parking area  on the  5TH floor AA of the airport carpark, you should follow the signs for TERMINAL / LLEGADAS and not those for CAR RENTAL RETURNS.

1. CANCELACIONES, NO SHOW Y PROLONGACIONES

• You can cancel your booking by sending an email to info@rosslind.com at least 48 hours before the pickup time given in the booking, you will not have to pay any cancellation charges.
• If you cancel less than 48 hours before the pickup time you will have to pay a cancellation charge of 30 €.If you have not picked up your vehicle during the 3 hours following the pickup time given in the booking, the rental company will consider the booking to be a no-show and will be entitled to rent the vehicle out again.
•  No-shows and customers who cancel less than 2 hours before the pickup time have to pay the full booking price in order to Rental car bookings may be extended, subject to availability and price confirmation by the company. In this case you must sign a new contract at the company´s offices, and pay the price set.

   2.Authorization to charge amounts with credit / debit card

By communicating the data of the credit or debit card at the time of the formalization of the reservation or contract, the customer authorizes ROSSLIND SANTA PONSA SL to charge this card with the price of the rent , the excess, and any other cost and liability collected under these conditions are accrued in connection with the rental agreement.

 The payment will be in case of airport pick up, 24h before pick up. If the car will be collected then the clients pays in the office .

 By confirming the reservation, the customer accepts explicitly the rental conditions available on this website, without the need to sign the rental contract that remains inside the vehicle for pick-ups at the airport.

 The reservation of the vehicle or the rental contract will be rendered ineffective in the event that it’s not possible to charge the card.

Traffic fines

The customer will be held totally and absolutely responsible for any fines, sanctions, or any other measures which are applied to the hired vehicle because of improper use and will be subjected to the tribunals of Palma de Mallorca. Need a car Rosslind is obligated by law to provide informations of the renter to the authorities in case of a traffic fine and charges an administrative fee of 40 Euros (VAT included) to the customer when we receive a traffic ticket. This fee does not include the payment of the traffic fine. The customer will receive the fine by mail and must pay the authorities directly.